D-Tools has expanded the capabilities of its D-Tools Cloud software to include service management capabilities. Per the company, this upgrade makes it the first end-to-end SaaS platform for systems integrators.
According to D-Tools, users can now create and sell service plans, schedule service calls and manage payment requests seamlessly within the platform. The Service Management module will thus revolutionize service management with pre-designed service plans, seamlessly integrated into proposals or offered independently, the company says. Users can manage invoicing and payment collection, empower resource scheduling and enable field technicians with mobile documentation for service calls to facilitate service delivery. D-Tools will demo the new service management capabilities at InfoComm 2024.
Per the company, D-Tools Cloud is a robust, web-based solution tailored to streamline commercial AV system integrators’ operations. It offers a wide range of features. This includes sales pipeline management and estimating, as well as interactive system design presentations, change orders, procurement and project management. The software has access to more than 1.6 million products in the D-Tools Product Library with integrator-level pricing that ensures data accuracy. Users can access products from their favorite suppliers, enabling them to add products to proposals and drawings with specific pricing tiers, says D-Tools.
Notably, the company remarks that the proposal software simplifies plan view creation directly from a quote’s bill of materials. Thus, it eliminates the need for external drawing applications like Visio or AutoCAD. It also provides a comprehensive toolkit, and is easily deployable and accessible on any web-enabled device.
According to D-Tools, the added service management capabilities enhance value for sales teams, project managers and field technicians, making it a versatile solution for all aspects of a system integration business. Other key features of the software include CRM and sales opportunity management, browser-based system design, multimedia proposals, project management and purchasing.
InfoComm attendees can request a live demo on the show floor, by emailing D-Tools at [email protected] or stopping by booth #C8257.
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