Adtech Systems today announced a major expansion of its AdtechCare managed services offerings in a range of flexible service offerings that “help organizations effectively manage today’s network-enabled visual collaboration deployments.”
“As technology transformation continues to accelerate, users are demanding more capabilities, reliability and simplicity from their collaboration technologies,” said Adtech CEO Dustin Campbell in the company announcement.
“Most IT organizations don’t have the resources, people, and tools to keep up with the pace of change. AdtechCare bridges the gap between in-house IT resources and the expertise required to benefit from the rapid advancements in networked visual collaboration at the lowest possible cost of ownership,” he said.
AdtechCare clients benefit from a team of collaboration technology and IT professionals.
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That team includes customer success managers, business strategists, technology experts, design engineers, help desk agents and technicians, providing expertise in network architecture, cloud infrastructure integration, bandwidth and security considerations, platform interoperability, ITIL framework and other IT-related requirements.
“Vyopta is excited to be partnered with Adtech Systems Managed Services,” said Vyopta senior director Marc Haimsohn in the announcement.
“As a Vyopta Certified Partner, the Adtech team has the expertise to fully leverage the monitoring and alerting capabilities provided by the Vyopta Collaboration Performance Management platform, enabling Adtech to deliver a proactive, efficient and intelligent managed services for collaboration and unified communications technologies,” he said.
“AdtechCare Managed Service will use Vyopta to provide a multi-vendor monitoring and analytics service to global enterprise customers across a broad set of collaboration technologies, which have become critical to employee productivity, whether they are working from home, in an office or in a hybrid environment,” said Haimsohn.
“The AdtechCare team takes a proactive approach to incident management,” said Jared Mallory, Adtech VP of solutions & engineering.
“We’re 100% focused on preventing problems rather than reacting to them. We use the most advanced management tools to proactively monitor, manage, analyze, and optimize collaboration technology performance throughout an organization –to identify problems that may not even be on an organization’s radar,” he said.
“We also leverage AI for automated testing and self-healing to reduce downtime and eliminate upwards of 50% of service tickets,” said Mallory.
More About AdtechCare
AdtechCare provides proactive, multivendor management of collaboration systems, digital video systems, digital signage, and AV systems. AdtechCare managed services are available for on-premise collaboration environments, hybrid, and fully hosted cloud solutions.
AdtechCare services include support contracts, incident management and resolution, strategy and planning, asset management, optimization services, platform operation, monitoring and reporting, adoption services and content creation.
“AV systems are no longer merely about installing equipment; today’s systems must integrate into existing technology infrastructures,” said Campbell. “With AdtechCare, our clients have access to the networking expertise required to support today’s complex collaboration ecosystems.
“We take a strategic approach to managed services that employs the thoughtful planning, innovative technology, and operational knowledge required for managing today’s complex visual collaboration environments,” he said.
